Data Protection
Privacy Policy — How pkok bet Collects, Uses, and Protects Your Personal Data
At pkok bet, your privacy is treated as a core operational commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect from Bangladesh players, why we collect it, how we use and store it, and the rights you hold over your own information.
This Privacy Policy ("Policy") is published by pkok bet ("we", "us", "our", or "the Platform") and applies to all users ("you", "your", or "the Player") who access the pkok bet website at https://pkok-bet.net or use any services, features, or content offered through the platform. By registering an account or otherwise using pkok bet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Services.
1 Information We Collect
pkok bet collects personal data through several distinct channels: information you provide directly during account registration and use of the platform, information generated automatically through your interaction with our services, and information received from trusted third-party partners in the ordinary course of operating a licensed betting and gaming platform.
1.1 Information You Provide Directly
When you register a pkok bet account or interact with the platform, you may provide the following categories of personal data:
- Identity data: full legal name, date of birth, gender, and nationality as stated on your official identity documents.
- Contact data: email address, mobile phone number, and residential address (including district, division, and postcode within Bangladesh).
- Identity verification documents: copies of your National Identity Card (NID), passport, or other government-issued identity document submitted during the KYC verification process.
- Payment data: mobile wallet account identifiers (bKash, Nagad, Rocket, Upay), bank account references, and transaction reference numbers. pkok bet does not store full payment card numbers on its servers.
- Account credentials: username and encrypted password hash. Plaintext passwords are never stored.
- Communications data: records of your correspondence with pkok bet customer support via live chat, email, or WhatsApp.
- Responsible gaming data: deposit limits, session time limits, self-exclusion requests, and take-a-break preferences you set on the platform.
1.2 Information Collected Automatically
When you access pkok bet through a browser or mobile device, we automatically collect certain technical and behavioural data:
- Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
- Usage data: pages visited, games played, bet history, session duration, click patterns, and navigation paths within the platform.
- Log data: server access logs, error logs, and security event logs that record platform interactions for operational and fraud-prevention purposes.
- Location data: approximate geographic location derived from your IP address. pkok bet does not collect precise GPS location data.
1.3 Information Received from Third Parties
pkok bet may receive personal data about you from third-party sources in connection with the operation of the platform, including:
- Identity verification partners who assist with KYC compliance checks.
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction status and flag potentially fraudulent payment activity.
- Game providers (Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe) who provide game session data and RNG audit records.
- Fraud detection and anti-money-laundering (AML) screening services.
Minimum data principle: pkok bet is committed to collecting only the personal data that is genuinely necessary for the purposes set out in this Policy. We do not collect sensitive categories of data such as health information, religious beliefs, or political opinions unless specifically required by law.
2 Legal Basis for Processing
pkok bet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Contract performance; legal obligation (KYC/AML compliance) |
| Processing deposits and withdrawals | Contract performance |
| Fraud prevention and security monitoring | Legitimate interest; legal obligation |
| Customer support communications | Contract performance; legitimate interest |
| Responsible gaming tools and self-exclusion | Legal obligation; legitimate interest |
| Personalised promotions and marketing communications | Consent (opt-in); legitimate interest |
| Platform analytics and service improvement | Legitimate interest |
| Compliance with legal and regulatory obligations | Legal obligation |
2.1 Consent and Withdrawal of Consent
Where pkok bet relies on your consent as the legal basis for a specific processing activity — most commonly for the sending of promotional emails, SMS messages, or WhatsApp notifications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe mechanism in any marketing email, adjust your notification preferences within your account settings, or contact the support team directly.
2.2 Legitimate Interest Assessment
Where pkok bet relies on legitimate interest as a legal basis, we have carried out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. The primary legitimate interests pursued by pkok bet are: maintaining platform security, preventing fraud and money laundering, improving the quality of our services, and communicating with existing players about relevant platform updates. You have the right to object to processing carried out on the basis of legitimate interest — see Section 7 for details of how to exercise this right.
3 How We Use Your Information
pkok bet uses the personal data it collects for a defined set of operational, compliance, and service-improvement purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected without first seeking your consent or establishing a separate legal basis.
3.1 Account and Service Delivery
The primary use of your personal data is to create and maintain your pkok bet account, process your deposits and withdrawal requests via bKash, Nagad, Rocket, and other supported payment methods, deliver the betting and gaming services you have requested, and provide customer support when you contact us with an enquiry or complaint.
3.2 Identity Verification and Compliance
pkok bet is required to verify the identity of all players as part of its Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Your identity documents and personal details are used to confirm that you are who you say you are, that you are aged 18 or above, that you are not on any sanctions list or self-exclusion register, and that your use of the platform is consistent with your stated source of funds.
3.3 Responsible Gaming Monitoring
pkok bet uses your account activity data — including deposit frequency, betting patterns, session duration, and loss history — to monitor for signs of problem gambling behaviour. Where our systems detect patterns that may indicate a player is at risk, our responsible gaming team may make proactive contact to offer support resources or suggest the use of platform tools such as deposit limits or temporary time-outs. This processing is carried out in the interest of player welfare and constitutes a core responsible gaming obligation.
3.4 Fraud Prevention and Platform Security
Your IP address, device fingerprint, login history, and transaction patterns are used by pkok bet's security systems to detect and prevent fraudulent activity, including the creation of multiple accounts, unauthorised access attempts, payment fraud, and collusion or match-fixing in betting markets. Where fraud is suspected, your data may be shared with law enforcement or relevant regulatory authorities as required by applicable law.
3.5 Marketing and Promotions
With your consent, pkok bet may use your contact details to send you personalised promotional offers, bonus notifications, and platform news relevant to your interests and play history. This may include seasonal promotions aligned with the Bangladesh cricket calendar (BPL, T20 World Cup), cultural occasions (Eid, Pohela Boishakh), or general casino and slots promotions. You may opt out of marketing communications at any time without affecting your ability to continue using the platform.
3.6 Platform Analytics and Improvement
Aggregated and anonymised usage data is used by pkok bet to understand how players navigate the platform, which games and betting markets are most popular, where technical issues occur, and how the user experience can be improved. This analytics processing does not identify individual players and is conducted at an aggregate level.
4 Data Sharing and Third Parties
pkok bet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Personal data is shared with third parties only in the circumstances described below, and only to the extent necessary for the specific purpose of the sharing.
4.1 Service Providers and Data Processors
pkok bet engages a number of third-party service providers who process personal data on our behalf as data processors. These providers are contractually bound to process your data only on pkok bet's documented instructions and to maintain appropriate technical and organisational security measures. Categories of data processor engaged by pkok bet include:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — for processing deposit and withdrawal transactions.
- Identity verification providers: for automated and manual KYC document checks.
- Game providers: Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe — game session data is shared as necessary for game delivery and RNG audit purposes.
- Cloud hosting and infrastructure providers: for secure hosting of the pkok bet platform and associated databases.
- Customer support platform providers: for the operation of the live chat and ticketing system.
- Fraud detection and AML screening services: for real-time transaction monitoring and sanctions screening.
4.2 Legal and Regulatory Disclosures
pkok bet may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect serious crime, protect the safety of individuals, or defend or enforce our legal rights.
4.3 Business Transfers
In the event that pkok bet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
No third-party data sales: pkok bet has never sold player personal data to third-party advertisers, data brokers, or marketing companies, and has no intention of doing so. Our data-sharing arrangements are limited strictly to operational necessity and legal compliance.
5 Cookies and Tracking Technologies
pkok bet uses cookies and similar tracking technologies on its website to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your browser or device by a website server. Cookies cannot execute programs or deliver viruses to your device.
5.1 Categories of Cookies Used
- Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as session authentication, security token validation, and load balancing. The platform cannot function properly without these cookies, and they cannot be disabled.
- Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — to provide a more personalised experience on return visits.
- Analytics cookies: These cookies collect anonymised data about how players use the platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data helps pkok bet improve the platform experience. Analytics cookies do not identify individual players.
- Security cookies: These cookies assist in detecting and preventing fraudulent activity, including bot traffic, credential-stuffing attacks, and multiple-account creation from a single device.
5.2 Managing Cookies
Most browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain categories of cookies, or alert you when a cookie is being placed. Please note that disabling strictly necessary cookies will impair your ability to use the pkok bet platform — features such as login, session persistence, and payment processing depend on these cookies being active.
5.3 Third-Party Cookies
Some third-party service providers integrated into the pkok bet platform — including game providers such as Pragmatic Play, Evolution Gaming, and Spribe — may place their own cookies or tracking technologies on your device when you access their games. These cookies are subject to those providers' own privacy policies, which are made available within their respective game interfaces. pkok bet does not control third-party cookies placed by game providers.
5.4 Local Storage and Session Storage
In addition to cookies, pkok bet may use browser local storage and session storage to temporarily store non-sensitive user preferences and session state data. This data is stored on your device only and is not transmitted to pkok bet's servers independently of your normal platform sessions. Session storage data is automatically cleared when you close your browser tab.
6 Data Retention and Deletion
pkok bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | AML/KYC legal obligation |
| Transaction and payment records | 7 years from date of transaction | Financial record-keeping obligation |
| Bet history and game session logs | 5 years from date of session | Dispute resolution; regulatory audit |
| Customer support correspondence | 3 years from date of last interaction | Legitimate interest; dispute resolution |
| Marketing consent records | Duration of consent + 3 years | Legal obligation to evidence consent |
| Security and fraud logs | 3 years from date of log entry | Legitimate interest; legal obligation |
| Self-exclusion and responsible gaming records | Duration of exclusion + 7 years | Responsible gaming legal obligation |
6.1 Secure Deletion
When personal data reaches the end of its applicable retention period, pkok bet applies secure deletion or anonymisation procedures to ensure that the data can no longer be attributed to any individual. Anonymised aggregate data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.
6.2 Account Closure and Data
Closing your pkok bet account does not result in immediate deletion of all personal data associated with that account. Given the legal retention obligations described in the table above — particularly those relating to AML compliance and financial record-keeping — certain categories of data will be retained for the periods specified even after your account has been closed. You will not be able to access this retained data through the platform after closure, but you may exercise your data subject rights in respect of it as described in Section 7.
7 Your Privacy Rights
As a data subject whose personal data is processed by pkok bet, you hold a number of rights in relation to that data. pkok bet is committed to facilitating the exercise of these rights promptly and without undue obstruction.
7.1 Right of Access
You have the right to request a copy of the personal data that pkok bet holds about you, together with information about the purposes for which it is processed, the categories of data involved, and the recipients to whom it has been disclosed. This is commonly referred to as a Subject Access Request (SAR). pkok bet will respond to a verified SAR within 30 days of receipt.
7.2 Right to Rectification
If any personal data that pkok bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For account details such as your contact information, you may be able to update these directly within your account settings. For identity data verified through the KYC process, corrections must be submitted with supporting documentary evidence.
7.3 Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is not absolute: pkok bet may refuse or defer an erasure request where the data must be retained to comply with a legal obligation, such as AML record-keeping requirements described in Section 6.
7.4 Right to Restrict Processing
You may request that pkok bet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and a balancing assessment is being carried out. During a restriction period, pkok bet may store the data but will not actively process it.
7.5 Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you have the right to receive the personal data you have provided to pkok bet in a structured, commonly used, and machine-readable format. You also have the right to request that this data be transmitted directly to another controller where technically feasible.
7.6 Right to Object
You have the right to object at any time to the processing of your personal data where that processing is carried out on the basis of legitimate interest. You also have an absolute right to object to the use of your data for direct marketing purposes, including profiling for direct marketing. pkok bet will cease direct marketing processing immediately upon receipt of a valid objection.
7.7 Exercising Your Rights
To exercise any of the rights described in this section, please contact the pkok bet data team by emailing with the subject line "Privacy Rights Request". Please include your full name, registered email address, and a clear description of the right you wish to exercise. pkok bet may need to verify your identity before processing the request. We aim to acknowledge all privacy rights requests within 3 business days and to respond in full within 30 days.
No fees for rights requests: pkok bet does not charge a fee for processing privacy rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. We will notify you in advance if a fee applies.
8 Contact and Data Enquiries
If you have any questions, concerns, or complaints about how pkok bet processes your personal data, or if you wish to exercise any of your privacy rights as described in Section 7, please contact us using the details below.
8.1 Data Controller Contact
pkok bet is the data controller in respect of all personal data collected and processed through the platform at https://pkok-bet.net. You may direct all data-related enquiries to:
- Email: (subject line: "Privacy Enquiry" or "Data Rights Request")
- Live Chat: Available 24/7 through the pkok bet platform — please state "Privacy" at the start of your message to be directed to the appropriate team member.
- WhatsApp: +880 1800-PKOKBET (display only — available 08:00–24:00 BST)
8.2 Changes to This Privacy Policy
pkok bet reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where a material change is made to the Policy, we will notify registered players by email or via a prominent notice displayed upon login, at least 14 days before the change takes effect where practicable. Continued use of the platform after the effective date of a revised Policy constitutes your acceptance of the revised terms. The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment.
8.3 Links to Other Policies
This Privacy Policy should be read alongside the pkok bet Terms & Conditions and Responsible Gaming Policy, which together constitute the full framework of rules and commitments governing your use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy shall take precedence.
Response commitment: pkok bet aims to acknowledge all privacy-related enquiries within one business day and to provide a substantive response within seven business days for general enquiries, or within 30 days for formal data subject rights requests. All correspondence is handled in English by our dedicated support team, available around the clock.
Data Protection Commitments
Six Ways pkok bet Safeguards Your Privacy
Privacy at pkok bet is not just a legal document — it is reflected in the operational decisions we make every day to protect Bangladesh players.
256-Bit SSL Encryption
Every data exchange between your browser and pkok bet is protected by 256-bit SSL/TLS encryption — the same standard used by major global financial institutions. Your personal details and payment data travel securely at all times.
No Third-Party Data Sales
pkok bet has a strict no-sale policy on player data. Your personal information is never sold, rented, or traded to advertisers, data brokers, or any third party for their own commercial purposes.
Full Data Subject Rights
Bangladesh players hold full rights to access, correct, delete, and port their personal data. pkok bet responds to all rights requests within 30 days with no administrative fees for standard requests.
Minimal Data Collection
pkok bet collects only the personal data that is genuinely necessary for account operation, legal compliance, and responsible gaming purposes. No sensitive categories of data are collected without a specific legal basis.
Transparent Cookie Use
All cookies used on the pkok bet platform are documented in this Policy. We use only strictly necessary, functional, analytics, and security cookies — no invasive third-party advertising trackers are deployed on our platform.
24/7 Privacy Support
Have a question about how your data is used? The pkok bet support team is available around the clock via live chat to assist with any privacy enquiry — no waiting days for an email response.
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